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Soft-Skills Training

Communicate with Confidence and Purpose
On becoming a skillful conversationist

Duration of the course: Two Days

Course Introduction

The skill of confidently communicating with others is a valuable asset in any aspect of your life; it can help sell products and ideas, convince people and institutions to assist you, motivate people to trust and follow you, develop healthy relationships at work and in the family, and contribute to the company's innovative process. Becoming a competent communicator is also essential for your career path. This workshop will equip you with powerful communication skills, which will help you to inspire and connect with people, and get the results you are looking for. Feedback from senior corporate managers suggest that having subordinates such as supervisors, junior managers, emerging managers, general staff, contribute with ideas, personal creativity, personal opinions and handling conversations with confidence, is one of the most crucial tasks they face: ‘majority of these people simply don’t know how to communicate!’ This incapacity or inability to verbally and emotionally contribute to the wellbeing of the company can decelerate its own progress or success or risk missing opportunities for the company in the long run.

The primary intent of this workshop is to help participants to appreciate the knowledge, develop most essential soft-skills and have some tools in order to build strong foundations in the process of becoming a confident and competent communicator.


  • You will understand how the word choice can easily influence the attitude and behaviour of people listening to you.
  • You will learn how to share opinions in a confident way, and how to keep the conversation moving with confidence.
  • You will experience how listening well can have a great impact in your relationships.
  • You will learn what your responsibility is when you have to build-up meaningful relationship by applying the art of powerful-effective communication.
  • You will also learn how to share your opinions with confidence, and eventually how to disagree in a constructive way and build consensus.


  • Understand why listening is probably the most important skill to master for effective communication and what to do in order to become a more effective listener.
  • Learn how to improve verbal communication skills by asking effective questions and the ability to converse with power.
  • Learn how to share your opinion with confidence and assertiveness without offending or been perceived hostile.
  • Understand how to overcome the process of blaming with the power of self-responsibility & accountability..
  • Learn how to remove communication barriers: The Communication Process.
  • Understanding how becoming emotional competent can help impact people.
  • Understanding how acknowledging both viewpoints, building bridges and "giving in without giving up" can improve your skills in influencing other people.
  • Apprehend the important steps involved in constructive-problematic-conversation-resolution.
  • Acquiring co-operative & mutual understanding.

Who Should Attend

  • Managers at any level
  • Self-employed
  • Sales, marketing and service personnel
  • Employees at any level
  • Directors
  • Team Leaders
  • Supervisors
  • Teachers
  • Projects co-ordinators
  • Anyone who wish to learn about this specific topic


Participants will experience the theory and the practice of what they will learn with the use of:

  • Lecturing
  • Group Discussion & Sharing
  • Personalised Coaching
  • Role Plays
  • Training Manuals
  • Video clips

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Our Training Programmes:

Course N. 1 - one-day course
Handling Challenging Discussions

Course N. 2 - two days course
Communicate with Confidence and Purpose

Course N. 3 - two-days course
Mastering Impactful Presentations

Course N. 4 - one-day course
The Art of Persuading & Influencing People

Course N. 5 - one-day course
Art of Mentoring

Course N. 6 - one-day course
Mastering Managerial & Supervisory Skills

Course N. 7 - one or two-day course
From Good Manager to a Leader

Course N. 8 - (for in-house Training only)
The Retreat for your Team in Action