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– Ralph Waldo Emerson
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Soft-Skills Training

Art of Mentoring
Developing people & teams to pick performance

Duration of the course: One day

Course Introduction

Mentoring is to support and encourage people to manage their own learning in order that they may maximize their potential, develop their skills, improve their performance and become the person they want to be; it plays a key role in developing one's career. The manager-employee relationship focuses on achieving the objectives of the department and the company. A mentor-mentee relationship focuses on developing the mentee professionally and personally. The roles of manager and mentor are fundamentally different. That’s why structured mentoring programs never pair mentors with their direct reports. True mentoring is more than just answering occasional questions or providing ad hoc help. It is about an ongoing relationship of learning, dialogue, and challenge. "Mentoring" is a process that always involves communication and is relationship based upon mutual trust and respect..

This workshop aims to provide a pool of knowledge and understanding to anyone interested in the topic of mentoring. It will also equip participants with practical tools that will help to master the skills as mentor, or interest as mentee. Why do organizations implement formal mentoring programs? Organizations recognize that workforce demographics have changed dramatically in recent years, as women and members of different minority groups have joined the workforce in greater numbers.

In addition, technology has automated traditional employee functions and continues to affect on-the-job performance, altering the way people see themselves within the corporate structure. With these changes, organizations are finding it difficult to recruit and retain qualified personnel. On the plus side, organizations find today’s employees exhibit a more flexible approach to work. On the minus side, employees may feel less loyalty to the organizations for which they work. Organizations now look to mentoring to implement a strategic game plan that includes: Recruitment, Retention, Professional development and Development of a multicultural workforce.


  • You will learn meta-communication skills and useful techniques for mentoring.
  • You will understand that mentoring is not just providing help to someone, or a group.
  • You will also learn what kind of different skills a mentor needs to acquire in order to be credible and successful.
  • You will understand the benefits of a mentoring program.


  • Be-aware of common mentoring myths.
  • Understand the difference between buddy system, coaching-system & mentoring-system.
  • Learn what is a mentor and what is a mentee.
  • Understand how a successful profile of a mentor and a mentee should be: the main characteristics.
  • Realize how mentoring is profitable for the companies, the mentors and the mentee, based on results.
  • Know when an organization is ready to start a formal mentoring program and choose a mentoring program supervisor.
  • Learn about the different types of corporate mentoring models and techniques.
  • Understand mentoring roles and responsibility for the mentor, the mentee and eventually the supervisor.
  • Practice with a cases study brought in by students.

Who Should Attend

  • Managers at any level
  • Directors
  • Team Leaders


Participants will experience the theory and the practice of what they will learn with the use of:

  • Lecturing
  • Group Discussion & Sharing
  • Personalised Coaching
  • Role Plays
  • Training Manuals
  • Video clips

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Our Training Programmes:

Course N. 1 - one-day course
Handling Challenging Discussions

Course N. 2 - two days course
Communicate with Confidence and Purpose

Course N. 3 - two-days course
Mastering Impactful Presentations

Course N. 4 - one-day course
The Art of Persuading & Influencing People

Course N. 5 - one-day course
Art of Mentoring

Course N. 6 - one-day course
Mastering Managerial & Supervisory Skills

Course N. 7 - one or two-day course
From Good Manager to a Leader

Course N. 8 - (for in-house Training only)
The Retreat for your Team in Action