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– Ralph Waldo Emerson
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Soft-Skills Training

Mastering Managerial & Supervisory Skills
Modeling, inspiring & getting the best out of your people

Duration of the course: One day

Course Introduction

Supervising and managing others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. When an employee's talents are not channelled correctly, their behaviour can seriously compromise the success of an organization. People empowerment can be a very effective tool within the field of people management. The question is: what do managers, supervisors really need to master in order to unlock their peopleís potential and to empower their team? This workshop will help Managers-Supervisors become more efficient and proficient on how to exercise their authority; delegate properly; understand the importance of responsibility and accountability, and the importance of communicating with employees in an effective way. They can understand the crucial abilities they need to master in order to become effective and make sure the job is done.


  • You can learn how to motivate and committing your people to action and making them responsible for their performance.
  • You will understand why not everyone is on the same intellectual, maturity, compliance or motivational level.
  • You can learn the basic of the communication process.
  • You can learn what it takes for your people to trust you as Supervisor-manager with leadership.
  • You will understand the supervisorís responsibilities.
  • You can learn the complexity of delegating and the importance of doing it correctly.
  • You can learn how to supervise and manage better yourself as well.
  • You will understand the difference between what is urgent and what is important.


  • Define the ability to managing & supervising people.
  • Understand the principles for a competent supervisor.
  • Learn the crucial five abilities to successful competent manager-supervisor.
  • Understand the importance of Personal & Social competence.
  • Set expectations for your staff.
  • Assign work and delegate appropriately with meta-communication skill.
  • Degree of Delegation.
  • Provide effective, appropriate feedback to your staff.
  • Manage your tasks more efficiently together with other people working with you according to the time you have.

Who Should Attend

  • Managers
  • Self-employed
  • Team Leaders
  • Supervisors
  • Projects co-ordinators


Participants will experience the theory and the practice of what they will learn with the use of:

  • Lecturing
  • Group Discussion & Sharing
  • Personalised Coaching
  • Cases study
  • Role play
  • Training Manuals

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Our Training Programmes:

Course N. 1 - one-day course
Handling Challenging Discussions

Course N. 2 - two days course
Communicate with Confidence and Purpose

Course N. 3 - two-days course
Mastering Impactful Presentations

Course N. 4 - one-day course
The Art of Persuading & Influencing People

Course N. 5 - one-day course
Art of Mentoring

Course N. 6 - one-day course
Mastering Managerial & Supervisory Skills

Course N. 7 - one or two-day course
From Good Manager to a Leader

Course N. 8 - (for in-house Training only)
The Retreat for your Team in Action